This role can be full time remote or located in Denver
The Customer Success Manager is responsible for developing and fostering strong relationships with a portfolio of accounts. The CSM is a trusted advisor who partners with our customers to ensure they receive the full value of their investment in FullContact’s products and solutions. The CSM engages with customers post-sale to drive adoption, satisfaction, expansion, retention, and lifetime value. Internally, the CSM serves as the voice of the customer by providing feedback to different functions across the organization. The CSM is the quarterback of the relationship, ensuring internal resources are aligned to achieve the customers desired outcome. The CSM will collaborate with Sales, Marketing, Product Management, Engineering, Support and Finance. This role reports to the Senior Director of Customer Success and is a key member of the Customer Success team.
Compensation and Benefits
FullContact is the premier provider of SaaS-based identity resolution that empowers brands to improve their customer experience and authentically engage with consumers. Using a consumer-first approach with our product offerings, we aim to make relationships better and that starts with our employees. We offer excellent benefits for our teammates, including full medical and dental coverage, unlimited vacation time and a generous stock option plan. You’ll join an innovative, enthusiastic team whose hard work helped us achieve recognition from the API awards, MarTech Breakthrough awards, and inclusion on the Inc. 5000 list for fastest growing companies.
All offers of employment at FullContact are contingent upon clear results of a thorough background check. FullContact is an Equal Opportunity Employer. FullContact does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
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