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Senior Product Manager, Enterprise

About FullContact: 

FullContact is the premier provider of SaaS-based identity resolution that empowers brands to improve their customer experience and authentically engage with consumers. Using a consumer-first approach with our product offerings, we aim to make relationships better, and that starts with our employees.

We offer excellent benefits for our teammates, including full medical and dental coverage, our famous “paid, paid vacation” and a generous stock option plan. 

You’ll join an innovative, enthusiastic team whose hard work helped us achieve recognition from the API awards, MarTech Breakthrough awards, and inclusion on the Inc. 5000 list for fastest growing companies.

Business Model Highlights

In the last year, we have grown from a focus on increasing our apps business to one of monetizing the unified identity platform in a significant way.

We have a robust channel partner program and are focusing on building value propositions for brands on a direct basis.

Building from our identity resolution capabilities, we are building an array of data-driven services and solutions designed to deliver an impressive ROI for our clients.

Our offering for brands is nascent, and there is a strong need to round out our consumer and business data, profiling, analytics, and actionable insights and to help brands activate this information through multi-channel marketing programs, authentication/verification services, and other solution offerings.

We intend to grow our global person graph and develop various value propositions resulting in the dramatic growth of our consented and claimed individual profiles.  In parallel, we are focused on generating a virtual census of US residents with multiple dimensions of data from and about each resident at home and at work.

The Senior Product Manager, Enterprise Position

The Senior Product Manager will be responsible for managing the development and implementation of FullContact’s identity, data, analytic and activation products within our Enterprise Segment.  This individual is expected to bring a developed knowledge of the data-driven digital marketing ecosystem and how to build products and capabilities that are embraced by enterprise digital marketers.  This includes understanding the evolving and unmet needs of companies who must market smarter to compete in this age of fragmented, always on, consumer-in-control marketing, as well as, the companies we will compete with, partner with, sell to, and potentially acquire.

The Senior Product Manager will be capable of delivering on the Company’s aggressive product goals.  As a critical member of the product team, this individual will develop the product to align with the product roadmap defined by product leadership for our Enterprise segment.  Success will be measured in the ability to successfully deliver quality and profitable products that align to that roadmap while furthering the cultural fabric of a rewarding data and technology company. This individual is constantly active in the market as it pertains to their product value stream and will assure the voice of the customer permeates development priorities, go-to-market strategy, packaging, positioning and pricing strategies.  

Key Accountabilities

  • The regular cadence of releases and update cycles
  • Delivering against the product roadmap
  • Product Planning
  • Understanding tradeoffs and management of feature requests
  • Helping develop appropriate materials for GTM & Marketing
  • Customer satisfaction with product quality and execution
  • Global data strategy and execution
  • Pricing strategy and execution

Knowledge/Skills/Ability: 

The ideal candidate will bring the following skills and attributes to this role:

Market Knowledge – The Senior Product Manager will bring a systematic process for understanding the data/digital landscape and SaaS business models, including the knowledge of customer needs and current/emerging competitors and partners.  The voice of the customer is essential in the design, development and ongoing management of each product’s lifecycle.

Technical Acumen – The Senior Product Manager will drive development in partnership with engineering.  Experience and success in enterprise platform development and integration, cloud computing, business intelligence, and big data domains. This individual will obsess over product quality and user experience to make our products exceed customer quality and ROI expectations.

Operations - Delivering high-quality products with predictable results.  With a breadth of operational experience across product management and engineering, the Senior Product Manager will be expected to execute with precision. This individual must have a strong history of driving accountability into the organization, including identifying, tracking and reporting on crucial product metrics and customer satisfaction.

Product Strategy – A strategic mindset around digital data products and business intelligence is essential.  The Senior Product Manager will help develop and refine key value propositions associated with our products and expand into new products within their value stream.  S/he will work closely with Sales/Marketing/Customer Success (to understand customer needs and revenue opportunities) and Engineering (to understand trade-offs, level of effort, and milestones), defining bright areas of focus, and success metrics.  
 

Communications – A strong two-way communicator, the Senior Product Manager will seek input from key stakeholders and will provide regular connections to the Product Leadership team on key product initiatives, product status, and market results.  

 Competencies

  • A stellar track record within a development lifecycle, demonstrating regular cadence of releases and update cycles, understanding the competition, and a track record of exceeding customer expectations
  • A reputation for strong problem-solving skills and applying analytical rigor as part of their product thinking.
  • Working knowledge of both the legacy and emerging data-driven digital marketing ecosystems
  • Ability to build strong cross-functional working relationships consistent with company values
  • Courageous about ensuring the success of the product roadmap to optimize resources, our ability to sell/deliver and to get users to value our product, associates and company value proposition
  • Deep understanding of technical complexity and ability to translate it into simple terms
  • Excellent interpersonal, written and verbal communication skills

 

Education and Experience

  • Bachelor’s degree in Business, Engineering or equivalent combination of education and work experience, Master’s preferred
  • 4+ years’ experience within Product Management teams. Specifically, experience managing a data product across consumers, businesses, and developers.

 

Our Values

  • We are awesome with people
  • We ship, improve, repeat
  • Open, honest and constructive
  • We are customer obsessed
  • We win and lose as a team
  • We’ve got grit

 

 

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